We estimate a resolution within the next 6 hours. Our team is prioritizing this matter, and we will provide further updates as they become available. Thank you for your patience.
Posted May 22, 2025 - 10:16 UTC
Identified
We have identified the issue with our external email system and are actively collaborating with our mailing provider to implement a solution. This continues to impact email-based Multi-Factor Authentication (MFA) logins, password reset requests, and email verification processes.
We are working to resolve this as quickly as possible and will keep you updated on our progress. Thank you for your continued patience.
Posted May 22, 2025 - 09:04 UTC
Investigating
We are currently experiencing an issue with our external email system, which is preventing us from sending emails to end users. This affects the following functionalities: - Login with Multi-Factor Authentication (MFA) codes via email - Password reset or change requests - Email verification processes - User invitation processes - Gridly monthly statement
Our team is actively working with our external mail provider to resolve this issue as quickly as possible. We apologize for any inconvenience and will provide updates as soon as they are available.